Payment FAQs

Payment FAQs



  • What options do I have to make a payment?

    Online ACH Direct Debit, Credit Card, Check – USPS, Online Bill Pay.

  • Is there a fee associated with making a payment online?

    When making a payment online you can see a list of the charges associated below depending on your association’s bank:


    Alliance Bank  

    Echeck (Checking or Saving account) is free of charge 

    Debit or Credit Card is roughly 3% of total Payment amount 


    CIT Bank 

    Echeck (Checking or Saving account) is free of charge 

    Debit or Credit Card is roughly 3% of total Payment amount 


    Webster Bank 

    Echeck (Checking or Saving account) is free of charge 

    Credit and Debit card payments are not accepted. 


    All Payments can be made online through the resident portal, please click here  to log in if you wish to make a payment.

  • Do you accept electronic payments and payment plans from owners for their dues?

    W&K accepts many forms of electronic payment including E-check, Debit/Credit card and ACH payments. All payments must be in U.S. funds.

  • Can I make a payment by phone?

    Payments cannot be made by phone. All payments must be made online or by check.

  • Do you accept checks and money orders?

    Yes, we accept checks and money orders from any US banking institution. Foreign funds are not accepted.  

    When making a payment with a check or money order, please include a payment coupon. If you don’t have your payment coupon(s), please ensure your account number, which can be found on your coupon or statement, is listed on the payment method chosen by you.  

    If you are making a payment for multiple properties, separate payments are required to ensure that they are properly distributed. If payments are misapplied due to this occurrence, your account(s) may become delinquent and there may be fees associated with this error. These fees are hard cost to the community and will not be waived.

  • Who do I make payments payable to?

    Payments must be made out to the name of the community association (i.e. “The Stags Leap HOA” would be the payee). Please DO NOT make payments payable to White & Katzman, Alliance Association Bank, CIT Bank, Webster Bank as your payment can be returned or cause a delay in processing which could make the account incur additional fees.

  • Where do I mail my payment(s)?

    You can mail your payments to the P.O. Box below. Please make sure to verify the bank your association uses. This can be found on your coupons.  


    Alliance Bank 

    [Community Name] 

    c/o White and Katzman Processing Center  

    PO Box 95485 

    Las Vegas, NV 89193 – 5485 

     

    CIT Bank 

    [Community Name] 

    c/o White and Katzman Processing Center  

    P.O. Box 29194 

    Phoenix, AZ 85038-9194 

     

     

    Webster Bank 

    [Community Name] 

    c/o White and Katzman Processing Center  

    P.O. Box 1060 or P.O. Box 1499 

    Hartford, CT 06143 or 06144  

     

    When mailing payments, ensure you allow proper timing for delivery. Payments are processed the same day received, not the postmark date. The recommended time for mailing and processing is seven (7) business days before the due date to avoid additional charges. *Tax district payments are accepted by the post mark date.

  • Do I need a coupon to mail a payment?

    Coupons are not required to make your payment, they are sent as a courtesy to make the process as efficient as possible. When mailing your payment(s), please ensure to include your account number on the payment.

  • How long does it take for my payment to clear?

    Payment processing times vary, depending on the payment method used. Payments can take up to 10 days business days to process and reflect on your bank statement. We recommend submitting payments at least seven (7) business days before the due date to avoid additional charges.

  • What address do I use to set up a payment through my bank’s bill pay?

    When setting up a bill pay through your bank, you will use the information below, depending on the bank for your association. 


    Alliance Association Bank  

    [Community Name] 

    c/o White and Katzman Processing Center  

    PO Box 95485 

    Las Vegas, NV 89193 – 5485 


    Webster Bank 

    [Community Name] 

    c/o White and Katzman Processing Center  

    P.O. Box 1060 or P.O. Box 1499 

    Hartford, CT 06143 or 06144 (respectively) 

      

    CIT Bank  

    [Community Name] 

    c/o White and Katzman Processing Center  

    P.O. Box 29194 

    Phoenix, AZ 85038-9194

  • How do I Edit and/or Delete a Recurring payment with Alliance Bank?

    To edit your payment please sign into your Alliance account. Once signed into your account, on the dashboard you have the ability to edit the amount, date and/or delete your payment. 


    When updating your account, please make the changes a minimum of five (5) business days before your next payment. This allows us time to process your request, otherwise you may still be charged.  


    If you have any difficulties making changes or deleting your account, please reach out to our Accounts Receivable Specialist at 860.291.8777 x112 or  click here to email for further assistance.

  • How do I Edit and/or Delete a Recurring payment with CIT Bank? S&C- Please provide instructions on this.

    To edit your payment please sign into your CIT account. Once signed into your account, click on the address you would like to edit and select “Add a Payment Schedule or Edit a Payment Schedule.”  


    When updating your account, please make the changes a minimum of five (5) business days before your next payment. This allows us time to process your request, otherwise you may still be charged.   


    If you have any difficulties making changes or deleting your account, please reach out to our Accounts Receivable Specialist at 860.291.8777 x112 or  click here to email for further assistance.

  • How do I Edit and/or Delete a Recurring payment with Webster Bank?

    To edit your payment please sign into your Webster account. Once signed into your account, click on the Automatic Payments tab, delete the schedule and create a new one to change the payment amount and/or date.  


    When updating your account, please make the changes a minimum of five (5) business days before your next payment. This allows us time to process your request, otherwise you may still be charged.   


    If you have any difficulties making changes or deleting your account, please reach out to our Accounts Receivable Specialist at 860.291.8777 x112 or  click here to email for further assistance.

  • Do you accept foreign payments?

    No, foreign payments are not accepted. All payments must be made from a US banking institution.

  • How do I make payments if I own multiple properties?

    Separate transactions are required, regardless of the payment method/option you choose.  


  • How do I make an account if I own multiple properties?

    Alliance Bank  

    To add more than one property to your online account, please sign into your Alliance Bank account. Once signed into your account, select My Properties and input the required information. To request the information needed, click here for setup instructions.


    Webster Bank 

    To add more than one property to your online account, please sign into your Webster Bank account. Once signed into your account, select Linked Accounts and input your unit number/zip code. To request the information needed, click here  for setup instructions. 

     

    CIT Bank  

    To add more than one property to your online account, please sign into your CIT Bank account. Once signed into your account, scroll to the bottom of the page, select Add a Property and input the required information. To request the information needed, click here for setup instructions. 

  • How do I set up automatic payments with the Association?

    W&K offers multiple ways to set up automatic payments and can be accessed utilizing the online portal or direct information given upon request. Please click here for instructions on how to sign up for online payments.

  • Is there a fee associated with setting up automatic payments (ACH)?

    There is no fee for setting up automatic payments, unless you pay by debit or credit card.

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